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We Are Hiring – Service Coordinator

We Are Hiring – Service Coordinator

International Gas Detectors Ltd, is currently looking for a responsive, passionate Administrator to help our clients manage their service visits, allocating service engineers and managing diaries.  You’ll liaise with clients and their employees to ensure the risk assessments and method statements are agreed ahead of service visits. The ideal candidate will be a skilled multi-tasker, detail-oriented, with intermediate computer knowledge.

If you like to focus on solutions and act as the advocate for client needs, this could be the perfect opportunity for you!

Who we are

We are a dynamic Small/Medium Enterprise based in Stockport, Manchester offering industry leading gas detection equipment, commissioning and servicing.

If you are joining us, you would be part of a close knit team who are passionate about providing excellent service levels to our clients and partner companies.  Working to ISO 9000 standards the company processes have established procedures to ensure customer requirements are met.

As an Investor in People the Company gives all the opportunities to develop in the role and add to your continued education.

What you will do

  • Liaise with clients, their employees and service engineers.
  • Ensure service visits are fully coordinated to ensure safe working practices and client requirements are fulfilled in advance of service engineer’s arrival time.
  • Maintaining a high level of reporting and coordinate corrective actions to issues arising from engineer’s service reports.
  • Respond to correspondence with sensitivity and understanding.
  • Handle incoming telephone calls, post and emails, distributing to colleagues or responding as appropriate.

What you bring

  • Intermediate level of computer literacy, using Microsoft Software.
  • Excellent telephone manner.
  • Good organisational skills
  • Excellent written and oral communication skills.
  • Excellent customer service.

What you can expect

  • A terrific opportunity to join a dynamic Small/Medium Enterprise.
  • Connect with a team of dedicated people with a passion for the business working in a fun and relaxed atmosphere.
  • A reward package over and above salary including pension, healthcare (after a qualifying period) and a profit share scheme.

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.

This is a permanent, full time role offering a competitive salary, dependant on experience. Our offices are well served by public transport routes, so your own transport is not essential.

Please apply by email (to [email protected]), with your CV and a covering letter.