International Gas Detectors (IGD) are today proud to announce our latest distributor, Impactor Ltd, one of Israel’s largest providers of safety equipment. This partnership further extends IGD’s global distributor and partner network. This union enables IGD and Impactor to promote and provide access to IGD’s leading addressable gas detection technology to the Israeli market. Impactor’s moto “All our customers must be satisfied” is inline with IGD’s aims to provide detectably better gas detection equipment with a strong customer focused approach. Our article below is a question-and-answer style blog between our Lead Marketer Hal Collier and Impactor CEO Oleg Bogomolny. Read below to learn more about how this new distributorship enhances both IGD and Impactor gas detection product offering.
Oleg Quote “The IGD equipment is that good 99% of all my customers attending the office for demonstration, purchase following the visit”.
(Hal) Can you tell me a bit more about Impactor as a company and what you offer to your clients?
(Oleg) Impactor ltd is a local safety company for gas detection equipment in Israel.
We offer our customers a complete solution of gas detection both on portable and fixed gas detection systems. What is very important is that we are not selling off the shelf gas detection products. Much like IGD, Impactor are very customer focused and provide our clients full pre and after sales support including full design/project support, field installation and annual calibration for all of our product lines.
As well as gas detection products, Impactor also very active in the Industrial Hygiene market, Sound and the Dust measurement equipment.
(Hal) What are your thoughts about IGD gas detection equipment?
(Oleg) I think IGD equipment is the most advanced and unique compared to all other companies.
The 2-wire addressable technology is fantastic!
It provides fantastic savings on installation costs and is very easy to service – The user doesn’t need to understand anything in gas detection to be able to operate and install the system. The manuals, videos and training provided from IGD makes installation even simpler.
In addition, the IGD gas detection technology makes it is very easy and affordable for clients to upgrade obsolete systems by using re-using existing wiring. For expanding sites its very simple to add additional sensors by just adding the sensor to a local TOC-750 detector node or the end of the two-core cable highway!
(Hal) Are your customers/audience excited about now having access to digital addressable gas detection?
(Oleg) Yes, it is very nice to see each time a new contractor ( who is used to install old 4 wire addressable or dated analogue systems) ask me in the middle of installation :” Okay everything is ready for installation, but where do I connect the voltage to each detector?”
I am so happy to remind them: NO! it is an addressable system – Please do not forget it. On both 2 wires we supply 24V and also communication interlinking up to 32 detector nodes up to 1KM away. No need for extra cabling!
And especially when you are going to install a sounder Beacon to the system – only connect it to the nearest detector – NO need to pull wires from far away panel control. Unlike traditional gas detection systems that require the beacon to be wired back to the control panel or I/O card. Thus saving you time and reducing installation cost.
After that I hear from them: “ohh….so easy.. so simple…I wish I knew that it exists before!”
(Hal) With this new distributorship what support can Impactor provide to the Israeli market?
(Oleg) The most important is that we can support our customer completely from the start of an initial project to installation and ongoing calibration:
- Before sale support, including site surveys and system design
- During installation, we can support by providing installation services or providing all the information required to install the IGD gas detection systems.
- After sales and installation – annual calibrations, upgrade systems, repairs, spare parts, etc.
(Hal) What has your experience been with IGD so far?
(Oleg) We are really happy to cooperate with IGD and for being their representative in Israel!
IGD’s gas detection portfolio provides a vast number of solutions we can provide to our customers:
- Standalone detectors for safe area
- ATEX/IECEx detectors for Zone 1 and 2 and 21 and 22 environments
- 2-Wire addressable detectors
- 4-20mA output detectors
- Advance Control panel selection
- Sensors for over 400 gases and vapours with enhanced sensor lifetimes and a 10 year warranty on electronics.
We also get outstanding technical support for every question and request – It’s something you don’t come across everywhere!
(Hal) The picture below is of your new demo room with IGD’s gas detection systems, can you tell us more about this demo room? Can clients visit to see the systems first-hand and receive training?
(Oleg) Yes, we’ve built our demo room, so when customers come to us, they can see the system before purchasing.
They can see it at work first-hand – exactly as it will be working at their facility!
They can touch, change parameters, turn on and off alarms, add /remove another gas detectors.
We can also train the customer how to service and maintain the system.
Every customer that sees the system for the first time is amazed and impressed by IGD’s addressable technology! It instantly opens their minds to the endless possibilities the IGD gas detection systems can provide to them.
(Hal) With IGD’s extensive gas detection offering, over 400 gases, does this now allow Impactor to offer the complete gas safety solution to prospecting customers and new industries?
(Oleg) Yes of course, we are very happy that we can provide so many solutions for gas detection to our clients. With the 2-Wire Addressable (TOC-750 series) gas detectors, almost everything is possible! Something that current gas detection technologies are lacking.
(Hal) What does IGD’s 10-year warranty and long-life sensor designs, on the gas detection equipment mean for Impactor and your clients?
(Oleg) The 10-year warranty and sensor design are one of the major competitive advantages.
There are so many companies in gas detection…but IGD sensors live much longer!
Usually, all customers see and search for the lowest price and do not think about sensors replacement cost.
It goes like that:
“Ok ,I can see you have another quote with lower price but please note that you will have to replace the sensor after 1-2 years, while in our gas detector (IGD) the typical lifetime is 5+ years. Plus you are also saving up to 70% on the installation cost and future expansions due to the addressable technology. Now please tell me if our price is really that high?”
After that we usually get the order from our customer.
(Hal) In your opinion with the world moving to more IoT (internet of things) enabled technology, can you see IGD’s addressable gas detection systems meeting this demand in gas detection?
(Oleg) Yes, IGD has a very good start. I know that IGD is currently trialling cloud-based data acquisition which we are excited to learn more on and promote when ready. I am sure that in a few years IGD will develop gas detectors that will have wireless capability and be the most advanced detector technology in the world!
(Hal) Have you already completed projects using IGD’s gas detection equipment? What was your favourite project and how did we help solve the clients’ problems together?
(Oleg) Yes, lately we installed a Hydrogen Peroxide (H2O2) gas detection system in one of the most prestigious and well know University here in Israel.
A few days after the successful installation, there was a special demand from the customer to silence the sound alarm both in the panel control and on the room status indicator.
It was challenging in the beginning but thanks to the IGD team the problem was solved immediately.
We entered the control panel TOC-635-PLUS by the onboard WiFi, found the address of each component and turned the sounder off. After being trained to do this, it was incredibly simple and fast and completed straight off my phone.
(Hal) To end what are your thoughts about this new distributor announcement between IGD and Impactor Israel?
(Oleg) We are very excited to work with IGD. We expect a long and successful cooperation with IGD and hope to visit IGD company soon, once the COVID-19 pandemic has ended. For now, we are using their online training academy and support via video calls.
Conclusion:
This was a fantastic interview I conducted with Oleg. We [IGD] are proud to have Impactor as our representative and distributor in Israel. His continued support for his customers and feedback to IGD is invaluable and fantastic to work with. IGD looks forward to growing the IGD brand and Impactor brand locally in Israel.
In summary this new distributorship also further demonstrates the growing requirement from clients for intelligent, digital and Internet of Things (IoT) enabled gas detection systems. This is exactly what IGD gas detection products provide to clients and much more. The 2-Wire Addressable gas detection systems (TOC-750 series) truly are detectably better.
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